Standard bank Key West is the pits!!!

Standard bank key west branch has very poor customer service. We are a social club that saves money throughout the year to distribute the savings at the beginning of the new year, in 2025 at the beginning of the year we went to standard bank key west to do a withdrawal and we were charged more than R 2 500 for the transaction because it was said that we did not give the bank prior notice. Then on the 5th of December 2025 the signatories of the club went to the bank to notify them that on the 5th of January 2026 we will be needing to make a withdrawal this we did to avoid incurring the charges we had incurred previously but the signatories were told there is no need for a notice the money will be released even without notice. Today it's the 5th of January 2026 we are currently at the bank and we are now being told our account will be charged I the region of R 8000 plus for the transaction because there was no 24hr notice given to the bank that there will be such a withdrawal. We are being ****** day light by the bank for lack of knowledge of their tellers this is unfair and we will be taking our business to a different bank that values our business and is honest and has respect for clients.