Standard Bank keeping my money hostage

I have a gold credit card account with Standard bank which I have not used in ages. There is some of my money in this account so the account is in a positive balance which I wanted to withdraw and also close the account. The card expired in 2024 and the internet banking is also deactivated, I cant even recall being contacted to have a new card issued.

So I went to a Standard bank branch thinking that I can simply withdraw my money over the counter - but no! I cannot do this because the card has expired, This is my money in the account, I was at the branch with my ID and proof of address and all I want is my money, I don't want a new card, I don't want another account, I don't want internet banking, ALL I WANT IS MY MONEY!!! So they said I must either wait in a que to speak to someone in order to re-apply for a new card or I could phone ***.

When I tried to log in via internet banking there is also a message to call ***. So, I called this number twice, explained the issue and the persons who I spoke to then said they will connect me with another department - this department doesn't seem to exist because I stayed on the line for about 30min in total and nobody answers, just a song and a message about their budget facility.

All I want is my money and now Standard bank is holding it hostage. It is MY money why should I jump through all these hoops and be ignored!!! Totally and utterly unacceptable.