Standard Bank keep law abiding citizen's funds in a suspense account with no indication to refund.

on the 18/12/2023 I transfer money to the incorrect beneficiary. I was not notified about this and only realize this on the 20/12/2023. The beneficiary alert Standard bank of the funds and alert it as a *****ulent payments. When the misunderstanding was clarified on the 21/12/2023. Standard Bank indicated they will first need to investigate to get a confirmation for themselves. They kept the money in a suspense account. On the 12/03/2024 Standard Bank confirmed that the investigation is now closed and can confirm that their was no *****ulent activities. Upon request to transfer the money back, they refuse to respond. They don't respond to emails, they don't follow up on meeting requests and irrespective of the conclusion don't respond to Nedbank *****ulent counterpart. I am at logger heads as I don't have my money and can't get any traction as to when the incorrect payment that is now with Standard Bank will be paid to myself.