STANDARD BANK KATHU BRANCH TSAONE FLAGG WOW!

Yesterday the 20th November 2021 I met with a very friendly lady Miss TSAONE FLAGG. Her service was excellent and she was a very pleasant person to receive assistance from. She really added value and walked the extra mile with her personal touch. She effortlessly took her time to attend to my matter. Thank you for a great, pleasant, WOW! EXPERIENCE. Standard Bank a client this kind of service is what I enjoy a client . PLEASE BE SURE TO INFORM YOUR EMPLOYEES THAT CLIENT SERVICE IS ALL ABOUT THE SMILE, TONE OF VOICE AND HOW YOU SHOW URGENCY TO THE MATTER OF THE CLIENT. PLEASE MAKE SURE WHEN YOU TRAIN YOUR STAFF THEY ARE WELL INFORMED ABOUT THE PRODUCTS THE WILL HAVE TO SELL. PRODUCT KNOWLEDGE IS VERY IMPORTANT, A CLIENT CAN'T BE HELPED BUT WHEN THEY LEAVE THE BANK THEY HAVE NO CLUE WHAT A CHEQUE/ CURRENT ACCOUNT WITH STANDARD BANK MEANS. BE AWARE THAT SOME ARE JUST RUSHING FOR SALES PLEASE THIS CAUSES AN UNPLEASANT FRAGRANCE IN THE BRANCH. WORD OF MOUTH IS VERY IMPORTANT.

BUT LASTLY I JUST WANT TO SAY AGAIN WOW! WOW! WOW! TO MISS TSAONE FLAGG FOR HER SERVICE OF YESTERDAY. YOU REALLY MADE STANDARD BANK KATHU SHINE YESTERDAY. THANK YOU FOR YOUR EXCELLENT SERVICE.