CT
Cameron T

1 reviews | Active since Mar 2012

22 Oct 2019, 21:04

Standard Bank *** Service

Useless Standard Bank with no one able to assist,..just pure *** service

I pay my SBSA VAF account every month days in advance before the installment is due. I have done so for the last two years without skipping a payment and with my account still being in advance for paying more.

But Standard Bank will still go debit my account the next month 16 days later, this every month resulting in a reversal charges of R147 to my account.

I have been to the bank and spoken to a Customer Service Manager, I have called their Call Center for assistance, I have stopped the debit order via only banking. All with no success.

All Standard Bank can tell me is that they cannot stop the debit order, refusing me my right as a customer on payment options.

Also Standard Bank refuse to reverse the debit order chargers to my account when my SBSA VAF account is up to date.

I am sure Standard Bank will not even respond to this review of their *** service and credit my account with the two years debit chargers they caused on my account.

Can someone from Capitec Bank please safe me!

0
Replies (1)
Standard Bank
Standard Bank's reply22 Oct 2019, 22:05
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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