Standard bank K90 ****ed my dog

I started a new job last week Monday. The owner asked me to open a Standard bank account. Because i travell alot and its easy to transfer money should i need it. Saterday i tried to get a temporary card but never made it to the door. Then on Tuesday i tried Mall of Africa was in the line for 3 hours could not get helped. At 10h20 this moning my wife call me said our dog was stung by a bee. Rushed to the vet was told to pay R2000 on admition. I did not have a card to swipe and rushed to K90 went to the front of the line and explained my problem but was refused entry. I rushed back to my car to check up on my dog. I called Standard bank customer care told the lady my situation and was told that she can not held me. I beg and asked her to put me in contact witb someone inside the bank, as my card was delivered and it just needed to be collected. She said that she will try and see. She cut the call. Tried for an half and hour to get in contact with the bank nothing. 14h55 my dog passed away because Standard bank K90 told me to get in line. Thank you Standard bank K90 for ****ing my dog my best friend for 9 years. Was my child.