MZ
Mamatu Z
1 reviews | Active since Aug 2018
02 Dec 2020, 10:17
Standard Bank just wont send me Statements
If there was an option to rate -1 I would select it. After visit from the Mall of the South Branch, Telephone conversations, sending a query on their platform and being on hold for more than 20min in their customer care line I have not received my personal loan statement in over 12 months. I do not know the status of my account because Standard Bank just will not email it and their customer service is below standard. What a disgrace for such a big bank.
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Replies (2)
Standard Bank's replyOfficial
02 Dec 2020, 16:35Dear Mamatu
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank's reply02 Dec 2020, 16:35
Official
Dear Mamatu
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank's replyOfficial
14 Dec 2020, 16:15Hello Mamatu Zwane
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply14 Dec 2020, 16:15
Official
Hello Mamatu Zwane
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***