LD
Lisa D

1 reviews | Active since Mar 2020

12 Aug 2020, 21:36

STANDARD BANK - JUST PLAIN NO RESPONSE - WHERE ARE YOUR PEOPLE?

Here we are again Standard Bank.

I am not sure why you have a phone number or an email address because we have sent mail to *** (26.05.2020) and received no response., I spent my day off on the phone doing business (called 03.07.2020 and spoke to Penelope Msini) and yet there is no response. You have already cost me R1816.70 in house insurance because you have not cancelled my house insurance policy. I have taken out insurance with my general insurer. Its a lot cheaper than you and I can speak to someone. I would like a reimbur*****t of my money that you have taken. And I want you to cancel my insurance policy with immediate effect. Call me so that we can chat about it.

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Replies (2)
Standard Bank
Standard Bank's reply13 Aug 2020, 03:30
Official
Hello Lisa

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply24 Aug 2020, 09:43
Official
Hello Lisa

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was adopted and responded to.

Kind regards 
Complaint Resolution Centre 
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