Standard Bank just gets worse and worse

Pathetic, pathetic service! I called with a problem on 9 April 2021 and was told my query will be referred to IT and someone will contact me. No-one called me back... I then followed up on 12 April 2021 and was told that my initial query wasn't even logged. Was told that my query has been escalated. It's now 10 days later and, of course, nothing has been resolved and no-one has contacted me. I've been a client for 30 years and can honestly say that Std Bank has just become the worst bank to deal with on all levels.