Standard Bank judgemental to low income customers

On 1 July 2014 I tried to deposit money via the ANA machine like every previous month, the machines were not fully operational and I had to deposit the money via the normal ATM. My debit order was returned.<br> I claimed the policy value from the branch. A statement was drawn.on my acc a Fee of R28.00 was charged to my acc,not asked for ,still not reversed from my acc.<br> <br> The Service Consultant in the branch confirmed that the machines had a problem.<br> According to the Complaints Resolution Centre - the machines were in well working order and the Custodian for George Run1, all the machines are 100% operational. - all 3 refer to the same time and date.<br> <br> The branch manger told her H/O that they tried everything they could to help with my problem ,although she never spoke to me about my claim! The consultant treated me like dirt.<br> <br> There was NO service, only judgement to a lower income customer. They saw previous returned dt orders and made a decision not remembering that all the \bad"acc customer's fee's add up and form part of their salaries.<br> Funny how they advertise a service but when not maintained"