MS
Michelle S
1 reviews | Active since Nov 2020
04 Feb 2025, 13:59
STANDARD BANK JEFFREYS BAY - BAD SERVICE
My debit card was swallowed by the ATM at Standard Bank in Jeffrreys Bay on 28 January 2025. This was the 2nd time that this has happened in 6 months. I requested they contact me when the machine was opened the following day and my card retrieved. 7 days later I have still not heard anything from the. I went to the branch yesterday and asked the lady at enquiries again, she took my number AGAIN and promised to phone me - no call yet. Now I phoned and eventually managed to speak to someone that tried to transfer me to the branch - NO LUCK!! I am extremely frustrated! A client for almost 40 years and the service is shockingly non-existent! Please assist urgently.
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Standard Bank's replyOfficial
04 Feb 2025, 14:22Good day Michelle,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Feb 2025, 14:22
Official
Good day Michelle,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***