JN
Jan N
1 reviews | Active since Nov 2016
21 Jul 2019, 19:10
Standard bank IT3B unacceptable service
Standard bank allocated all interest on an fixed deposits made in June 2017 to June 2018 for the 2019 tax year. All other bank allocate interest spread properly over the whole period and issue multiple IT3B's for each respective tax year. By allocating all the interest to one tax year results in the income tax being much higher than if spread over more than one tax year as it should have been done as the interest was earned like any other income. Multiple inquiries to Standard Bank in Bethlehem since June 2018 has still not resolve this issue. What should I do ? My next step is to contact the ombudsman as Standard Bank seems to be *********** to sort out such a simple issue.
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Standard Bank's replyOfficial
22 Jul 2019, 03:18Hello Jan Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Standard Bank's reply22 Jul 2019, 03:18
Official
Hello Jan Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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JN
Jan N's updateReviewer Update
25 Dec 2019, 08:46I do not appreciate the automated response. My question was "What should I do". I am currently looking for someone who is starting a class action since above is theft/***** since it results in a much higher income for the respective year and thus a larger SARS bill. Maybe someone can get SARB to investigate. This is such a simple ***** case and seems to be the way Standard Bank conducts its fixed deposits!!
JN
Jan N's update25 Dec 2019, 08:46
Reviewer Update
I do not appreciate the automated response. My question was "What should I do". I am currently looking for someone who is starting a class action since above is theft/***** since it results in a much higher income for the respective year and thus a larger SARS bill. Maybe someone can get SARB to investigate. This is such a simple ***** case and seems to be the way Standard Bank conducts its fixed deposits!!