Standard Bank: It can't be delivered electronically

Item: Standard Bank
Rating: 1
Author: Andrew S

I've been trying to get Home Loan statements electronically for the whole of 2022. I call and am on hold for more than an hour! #mindblown. I email; it takes > 24 hours to get a response requesting security verification information. When this is provided there is ZERO response. Statements and important updates arrive months after the fact. Disappointing.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

12 Nov 2022, 08:38

Dear Andrew Swarts

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply12 Nov 2022, 08:38

Official

Standard Bank's replyOfficial

15 Nov 2022, 15:40

Dear Prof Swarts

We have received correspondence that your request has been successfully actioned. You should going forward receive your Home Loans statements via emails.

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team

Standard Bank's reply15 Nov 2022, 15:40

Official