standard bank-it can be,a EPIC fail

This is my THIRD report on this matter with regards to this putrid excuse for a bank since December 2023. My last mails to a *****ba Tambuki yielded no further communication after my previous reports as it seemed she blatantly ignored my mails further. On the 3rd of june i logged a formal complaint with standard bank and the ref number ***9 was given.The mail stipulated that feedback will be given within 24 business hours. It is the 11th of June and still no call or correspondence from standard bank. This is with regards to harassment from a sheriff seeking the whereabouts of a previous homeowner for a loan taken. Despite sending mail with proof of being the new homeowner to *****ba i still have received no further feedbac*****il i receive mail with concrete resolutions i will assume this matter have not been resolved and will be harassed by sheriffs seeking someone who does not live here. Furthermore i will be writing another report regarding standard bank not amending my VAF postal address on my statements despite being at a branch twice.