Standard Bank - IT CAN BE... USELESS

I don't know which institute, no matter how BAD the service, allows a client to be on hold for 45 minutes before answering their calls. Tried calling the internet banking department ***0. At first, I chose the option for them to call me back, which they made me believe will be within 10 minutes. After 30 minutes of waiting for the call-back, I tried again and VOILA, on hold for 45 minutes - not acceptable. City Power and Home Affairs (this is not an exaggeration), answer their calls more efficiently than Standard Bank. When my 45-minute wait call was eventually answered, poor Tommy at the call centre had to bear the brunt of my frustration. Unlike the call centre I'm sure that Standard Bank's credit department is working at 200% capacity collecting all the money that is owed to them. The call centre, however, is just there to provide a service to their clients, so who cares. I'm also sure that poor Tommy is working in there all by himself. I'm thinking Tommy needs a raise and a vacation.