Standard Bank: It Can Be... but it isn't. The reality is rather quite disappointing

I would give them zero stars if possible. They really are that bad. What has kept me with them for just shy of ten years is purely the inertia of moving to another bank. For over a month now they have been "working on" downgrading my account from Prestige (which I stupidly allowed them to upgrade me to though I have never availed myself of their so-called service) to a basic account. Its been once excuse after another and still no joy. The one shining light there has been a lady by the name of Shireen Andrews whom I have interacted with both in person and via mail. Though she couldn't get me what I ultimately requested I can't really fault her as she was the only one who actually appeared to show some concern- even if it was all for nought. I hope they treat their employees better than they do their customers.