Standard Bank - IT CAN BE a Better Bank

I was a client of standard bank for nearly a decade when I decided to change. I have always been in a fortune position in my working career thus far able to pay all my commitment, working my way though the basic accounts (gold to prestige) . To ensure that when I am ready, with a solid credit record, nothing can stand in my way to make a dream come true and purchase my own home. In 2019 I settled and paid my accounts with standard bank and moved on, receiving confirmation that my credit card is settled and account closed. Yet now when Im being accessed during the process of affordability there are issues with a standard bank credit card account that is still open. How can this be? As mentioned I have received confirmation that my credit card was closed and settled all the way back in 2019. I didn't even bother to worry about some interest from my investment accounts that would surely have had someing remaining in them? During the week the customer care line has also confirmed that there are no accounts open on my ID NUMBER. So thank you Standard Bank for not doing your part, it almost seems as if this must have happened in spite or someone is just not competent.

Regard, Michael