Standard Bank istore card Application ****** Drama!!!

I app**** online for istore card that was pre-approved then I was asked to send six months bank statements and copy of my ID because I had stated I was self employed. I did send all that was required but we kept going back and forth for three days about a few pages missing on the bank statement after they finally acknowledged receiving everything, second phase of the drama started when I started following up on the status of the application, I was first told it takes five to seven days then later was told by another consultant the system showed its been approved but couldn't locate a card and that she had escalated the matter to two of her superiors and they would call me back by end of the day which never happened, following day I called again they put me in told for another 20 minutes as usual on for them to say they are offline. Day three, I called again after been put on hold for 18minutes I was told that their was no record of my application after some throwing some serious toys in the air that apologised and said a senior person by the name Kolosa will call me which she did but to my amazement she said the processing department request that i email my six months statements (AGAIN!!!) I told her am not interested anymore as they come across to be *********** bunch. She convinced me to please do it and also forward her all the previous correspondence as well which I did. The greatest joke of the century happened 3 days later when I got an email from this Kolosa lady telling me they declined my application because I am a foreigner?!!!! Interesting enough my girlfriend who is a French caucasian with south african ID (like myself) has an istore card approved by the same department! More interesting is the fact that she doesn't even have a good credit record like mine?! How stupid can these people really be?!