1 reviews | Active since May 2018
standard bank- istore card
recently got my istore card and now trying to get my pin via the ********** 260 number as stipulated on the brochure but it is saying that "they can't find any records of my card" . Went to the Durban west street branch, they had no idea what i was talking about. I phoned the complaints line and spoke to a lady named Sophie she didn't even give me a chance to explain myself, she just transferred me to lord knows where. Wow! i just cannot believe it. I want to use my card asap but i'm just not winning. What a waste of my time.
Dear Thandeka Khuzwayo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Thandeka Khuzwayo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Thandeka Khuzwayo
Thank you for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Thandeka Khuzwayo
Thank you for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***