1 reviews | Active since May 2016

29 Jan 2017, 12:21

Standard bank issue again??

<p>If I could give zero stars right now I would. Why does my account show zero?!? I'm hearing that people's cards are declining at restaurants/retailer again... which I have experienced when out with friends too... luckily I had friends with me that could pay for me and I had to wait until my bank was online to pay them back. This is happening far too much standard bank. How are we supposed to rely on you when this is becoming a norm and I tell myself to just check later because standard bank must have issues again... I don't hear other people having issues like this with their banks. I'm going to be shopping around for a new bank. I don't think that I should have to settle for temporary offlineness from my bank on what seems like a regular basis</p>

0
Replies (2)
Standard Bank
Standard Bank's reply30 Jan 2017, 13:47
Official

Good day L B

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply31 Jan 2017, 10:25
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***