GM
Gary M

1 reviews | Active since Mar 2019

13 Mar 2019, 20:04

Standard bank is worst estate executors- going on 1 year 4 months and estate not wound up

Worst service ever with regards to estate wind up. It's one year 4 months later and they still have not wound up estate. You email them and get automated feedback. they do not provide any feedback unless you asked.

If anyone had their estate with Standard bank it would advise you to cancel it immediately. This only send emails and sit back and wait for feedback on their actions and do not hold themselves accountable to have your estate wound up by a certain date.

We request they go to the clients on the estate to resolve issues and they want to be paid for it even though they get a percentage of the estate. It's a joke but also sad.

I have seen other complaints where people have waited for 2/3 years.

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Replies (2)
Standard Bank
Standard Bank's reply13 Mar 2019, 20:26
Official
Hi Gary 

Thank you for your comment.

We will do a follow up with the relevant team and get back to you.

We do apologize for the inconvenience caused to you.

Regards,
Complaint Resolution Centre
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GM
Gary M's update25 Apr 2019, 09:32
Reviewer Update
Hi Standard Bank it's being one month and still no feedback. Standard bank are communicating with the deceased employer for two years on getting the pension documents sorted out- amazing how a bank cannot do this in two years. Second still waiting on bitcoin - a bank cannot get bitcoin infomration after two years. Can't wait for Discovery to start a bank to show you guys how its done.