Standard Bank is very ***********

Beginning of December 2024 I realized my account was blocked and on the 9th of December I went to their Govan Mbeki branch to query the block. They put me through to their ***** department line and all my details were authenticated. I was then informed that someone from that department would call me within 24 hours but I have yet to receive the call. I have not been able to do anything on that account, my funeral policies and everything else has been paused due to this nonsense. They have deducted their montly service fee while I have not been able to do any activities. I have been with this bank for more than 10 years and am very disappointed with them I am even considering moving my bond and closing this account. There has been zero communication from them the entire December.