LM
Lynton M
1 reviews | Active since Jul 2014
19 Dec 2022, 10:06
Standard Bank is using my airtime!!
Hi, Please can you assist, I had over R220 airtime and purchased 1 GIG of data but instead of using my data, my airtime was used. I then purchased further R50 airtime and the same thing happened. I have 1 GIG of data and I cannot connect to the Internet and have no airtime!!!! I cannot buy airtime as the same thing will happen. I have a standard ban sim. my number is ***.
Please can someone assist me? I am on holiday as well. Kind regards, Lynton
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
19 Dec 2022, 11:21Good Morning Lynton
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 Dec 2022, 11:21
Official
Good Morning Lynton
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
LM
Lynton M's updateReviewer Update
20 Dec 2022, 07:57Hi,
I just received a called from an Ilene(could be wrong spelling) who transferred my call to a call center person who didn't understand my problem and then proceeded to put me on hold and then cut the call.
Is this the service that Standard bank provides?
Is this the service I should expect?
I am in holiday and need assistance urgently.
Lynton
I just received a called from an Ilene(could be wrong spelling) who transferred my call to a call center person who didn't understand my problem and then proceeded to put me on hold and then cut the call.
Is this the service that Standard bank provides?
Is this the service I should expect?
I am in holiday and need assistance urgently.
Lynton
LM
Lynton M's update20 Dec 2022, 07:57
Reviewer Update
Hi,
I just received a called from an Ilene(could be wrong spelling) who transferred my call to a call center person who didn't understand my problem and then proceeded to put me on hold and then cut the call.
Is this the service that Standard bank provides?
Is this the service I should expect?
I am in holiday and need assistance urgently.
Lynton
I just received a called from an Ilene(could be wrong spelling) who transferred my call to a call center person who didn't understand my problem and then proceeded to put me on hold and then cut the call.
Is this the service that Standard bank provides?
Is this the service I should expect?
I am in holiday and need assistance urgently.
Lynton
Standard Bank's replyOfficial
20 Dec 2022, 07:59Good Morning Lynton
Our team has escalated this matter and we will be getting back to you with further feedback.
We sincerely apologize for the delay in resolving this matter.
Thank you
Kind regards
Standard Bank Help Centre
***
Our team has escalated this matter and we will be getting back to you with further feedback.
We sincerely apologize for the delay in resolving this matter.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Dec 2022, 07:59
Official
Good Morning Lynton
Our team has escalated this matter and we will be getting back to you with further feedback.
We sincerely apologize for the delay in resolving this matter.
Thank you
Kind regards
Standard Bank Help Centre
***
Our team has escalated this matter and we will be getting back to you with further feedback.
We sincerely apologize for the delay in resolving this matter.
Thank you
Kind regards
Standard Bank Help Centre
***
LM
Lynton M's updateReviewer Update
21 Dec 2022, 11:21Almost a week and Standard bank has not resolved my issue. Please if anyone is considering Standard bank mobile I urge you to not as the help received is pathetic and most times useless as the call center people are clueless.
LM
Lynton M's update21 Dec 2022, 11:21
Reviewer Update
Almost a week and Standard bank has not resolved my issue. Please if anyone is considering Standard bank mobile I urge you to not as the help received is pathetic and most times useless as the call center people are clueless.
Standard Bank's replyOfficial
21 Dec 2022, 11:46Good day Lynton
Our team busy finalizing this matter and we will provide with feedback once everything has been finalized.
We are truly sorry for the delay in resolving this matter.
Enjoy the rest of your day.
Kind regards
Standard Bank Help Centre
***
Our team busy finalizing this matter and we will provide with feedback once everything has been finalized.
We are truly sorry for the delay in resolving this matter.
Enjoy the rest of your day.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply21 Dec 2022, 11:46
Official
Good day Lynton
Our team busy finalizing this matter and we will provide with feedback once everything has been finalized.
We are truly sorry for the delay in resolving this matter.
Enjoy the rest of your day.
Kind regards
Standard Bank Help Centre
***
Our team busy finalizing this matter and we will provide with feedback once everything has been finalized.
We are truly sorry for the delay in resolving this matter.
Enjoy the rest of your day.
Kind regards
Standard Bank Help Centre
***
LM
Lynton M's updateReviewer Update
23 Dec 2022, 14:39Hi,
Can I get an update on this please as it's been more than 48 hours since last communication.
Lynton
Can I get an update on this please as it's been more than 48 hours since last communication.
Lynton
LM
Lynton M's update23 Dec 2022, 14:39
Reviewer Update
Hi,
Can I get an update on this please as it's been more than 48 hours since last communication.
Lynton
Can I get an update on this please as it's been more than 48 hours since last communication.
Lynton
Standard Bank's replyOfficial
23 Dec 2022, 16:04Dear Lynton
We have requested our consultant to provide the latest feedback from our mobile team. There seems to be a TAT.
We have requested that they reach out.
Regards
Hello Peter Team
We have requested our consultant to provide the latest feedback from our mobile team. There seems to be a TAT.
We have requested that they reach out.
Regards
Hello Peter Team
Standard Bank's reply23 Dec 2022, 16:04
Official
Dear Lynton
We have requested our consultant to provide the latest feedback from our mobile team. There seems to be a TAT.
We have requested that they reach out.
Regards
Hello Peter Team
We have requested our consultant to provide the latest feedback from our mobile team. There seems to be a TAT.
We have requested that they reach out.
Regards
Hello Peter Team