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Hannes V

1 reviews | Active since Jul 2024

17 Sept 2025, 09:46

Standard bank is useless

My mom has a vehicle on her name that was financed with Standard bank. she last received a statement in April 2024 and nothing since due to the post office not working anymore. we knew the finance was ending end of August or September 2025 so started calling the bank to try and get a settlement letter so that she can settle the vehicle. Then all of a sudden on the 2nd of September she received a arrears notification from Standard banks attorneys saying se failed to settle the vehicle. She has been calling the bank and their attorneys since the 11th of September 2025 to get the settlement letter so that she can settle the account but still has not received anything.

Every time she calls they promise it will be sent in the next 24hours but it is the 17th September already and still nothing and when se called the first time on the 11th they told her that the account needs to be settled before the 19th of September or else they will ad penalties.

How are you supposed to settle a account if the bank and their attorneys refuse to help?

I'm 100% sure they are waiting till after the 19th so that they can add penalties and get extra money.

Seems like they do this on purpose so that they can make money, so don't support this bank. You will only have issues when trying to settle an account.

0
Replies (5)
Standard Bank
Standard Bank's reply17 Sept 2025, 10:00
Official
Good day Hannes, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.

 We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
HV
Hannes V's update17 Sept 2025, 14:51
Reviewer Update
Received a call from standard bank after the complaint. Still no help received, only empty promises of the settlement letter will be sent by the 19th of September.

I'm sure they are doing this so that they can add more "fees and penalties" for "late payment" to **** us out of more money.

WILL NEVER IN MY LIFE DO ANY BUSINESS WITH THIS BANK AGAIN DUE TO THEIR BAD SERVICE.
HV
Hannes V's update18 Sept 2025, 14:06
Reviewer Update
Received a call this morning from standard bank and the person that called said we must go in at a branch and we will be able to receive the settlement letter immediately when they verify my mothers identity inside the branch. My mother went to the branch and still could not get the settlement letter or even a account number so that we can pay the settlement amount. She just received the same story of 24hours to 5 working days before we will receive the settlement letter.

Its really starting to get ridiculous how pathetic the service is from Standard bank.
HV
Hannes V's update18 Sept 2025, 14:42
Reviewer Update
We eventually received the settlement letter now, and as suspected interest added onto the settlement amount due to late payment, and we were trying to get this out of them since they made us aware that we need to settle, all due to Standard banks useless and sly tactics to make more money out of you


THINK TWICE BEFORE USING THIS USELESS BANK.
HV
Hannes V's update18 Sept 2025, 14:45
Reviewer Update
The only way that this bank can "amicably resolve" this matter is to reverse the interest they added on the account due to their incompetency and let my mother settle the original amount. It is their fault for not notifying her in time to settle after all.