STANDARD BANK IS USELESS!!! DONT RESPOND TO CUSTOMER REQUEST!!!!!!

For three weeks now I have been asking for a letter from the Standard Bank Card division. All they have to do is a state that my card with number ****** changed in November when it expired and that my new card is not ******X but do you think they can do this simple thing - not in your dreams they are a bunch of useless individuals yet they are quick to ask if you want to become a premier customer!!! I stand to lose a substantial amount of money because of the slackness and laziness to get off their chairs and actually deliver a service we pay for - do not bank with Standard bank as they do not deliver on services promised