Standard Bank is USELESS!

I was approved by Standard Bank to get a home lone and then was futher approached that if I move from Nedbank to Standard Bank I will get a decreased interest rate, which I then accepted the offer and moved banks. I was promised that all my debit order and credit card facility will be moved by Standard bank and to date no one of that has happened. I had to phone all the service providers myself to move the debit orders to Standard Bank. More importantly I app**** for a credit card 2 months ago, emailed requested documents to *** on the 31st of October and to date I still have not received feedback! I went to the Mall of Africa branch and was told they are offline and cant assist me. I phoned Standard Bank 3 times to escalate this and no one has assisted me thus far! This is really frustrating because I know with Nedbank I would have receipted received a response immediately. This is truly a poor reflection towards a new customer and I am honestly considering going back to Nedbank as soon as possibloe if I dont get this credit card.