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Collene H
1 reviews | Active since Nov 2021
19 Nov 2021, 14:15
Standard bank is useless!!!!@
I wish I could give half a star!!!!!! This is a terrible bank! I was retrenched in 2020 - so I did an Insurance claim for my Credit card to pay it for a few months. Now exactly 18 months later I still can't get my card unblocked even after I have sent them proof that I am working again. It seems as if I have to re-apply for a credit card - YET I HAVE ONE WHICH I HAVE BEEN PAYING LOYALLY EVER SINCE!!!!!!!!!!! If I knew this I would never have used your pathetic insurance who just blocks my card! They also do not listen to me when I try to explain the situation to them..... I am moving banks
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Nov 2021, 15:37Dear Collene H
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply19 Nov 2021, 15:37
Official
Dear Collene H
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's replyOfficial
22 Nov 2021, 12:12Dear Collene H
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply22 Nov 2021, 12:12
Official
Dear Collene H
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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