Standard Bank is useless

This is the most useless bank ever! We have been trying to get someone to help me in regards to an account with S/B. We went to K90 centre and waited almost 2 hours listening to the worst noise on the phone and still no one helped us. They said that we needed a new card to get internet banking but that is also a bust as no one helped us. The lines was so long and the speed of service is appauling. We went again just to be snubbed by the reception that gave us an attitude when we asked that we be helped as this will be the 4th time we have tried to get any sort of help.