Standard Bank is Useless.

I have been to three stores, rosebank, killarney and eastgate to replace a cheque card that isnt working. The queues are long, everyone working there seems to take lunch at the same. I gave up after having to wait nearly an hour at killarney and eastgate. I went to Rosebank, had to wait half an hour before I was served, no temperature check at the door, dealt with a very unhelpful teller who didnt realise a temporary debit card is issued while you have to wait 5-7 days for a new card (I had to ask for one after he told me I would be without a card until my new one was ready), which you then have to come back to the store to collect and activate a pin. So even if you want to pay more for delivery, you still have to go back to an atm. Its also R135 to replace. You would think in the middle of a pandemic, a bank like standard bank would accomodate this online and that you wouldnt have to visit a branch.

I went next door to do the same thing at Capitec, there was no queue, temperature check at the door, helpful teller who replaced the card, printed with my name, in under 5 minutes and laughed when I told him about my experience at Standard Bank. The replacement only cost R70. Half the ******* at Standard Bank.

Be better Standard Bank, my only experiences with you have been poor and I cant wait to change banks!