Standard Bank is useless!!!!

On the 4th of June 2019 I took the 20% discount to settle my account and close it. It is today 28 August 2019, I have been to Castle Walk Standard Bank branch 3 times, the Lady there mailed about 8 times people in Standard Bank to close this and nothings is happening, I have requested it with the call center 5 times, I have more than 10 times emailed personallendingrecoveries@standardbank and then they have the decency to call me every morning at 7 am to tell me that I now owe them banking fees for the last 2 months. The call my Father and tell him that they do not have my number that is why, yet I have to confirm my number every time I call them . They close down more that 90 branches because they want to go more "digital" yet they can not even close my account, good luck to their customers.