Standard bank is UNRELIABLE !

I once sent an amount of R20 000 to the wrong account number but 30 min/ 1 hour after transaction I pick up it wasn't the correct account number.

I called standard bank to notify them and hoped they would block the funds and return them to my account. I was instructed to fill in a recall letter and even after doing so, the response I received was not swift.

Only days later i get a response that whoever received the funds does not want theoney to be debit back into my account and ofcourse they withdrew all the money as I was going back and forth with Standard bank, I was instructed to open up a case at the police station and all of that information they asked I had sent to them and their response was there's nothing they can do if the person receiving the money rejects them debiting the money back. I went on to seeking help from the bank Ombudsman and even there I was told there's nothing they can do as there no funds in that account.

The amount I lost is alot and I trusted Standard bank to assist me in getting that money bank.