KT
Kabelo T
1 reviews | Active since May 2020
11 Mar 2024, 22:22
Standard bank is unprofessional and very slow
It's been over 20 days with standard bank asking them to pay money to a estate account. They keep saying documents are outstanding even after submitting them every week. It's always a story , you will hold over 15min and still not get an agent to help you. I was told to call on Friday last week only to get no help amd the money is still not transferred to the estate account. They keep talking about power of attorney when you have the Master of the high court's letter of executor. Which in light serves as authority. They have made life a living hell and they are so unprofessional
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Replies (2)
Standard Bank's replyOfficial
12 Mar 2024, 06:54Dear Kabelo
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Mar 2024, 06:54
Official
Dear Kabelo
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
KT
Kabelo T's updateReviewer Update
12 Mar 2024, 10:54Good day
I really dont understand why it has to take so long to do a simple exercise. I have submitted all necessary documentation and now your organization is taking its time and not helping. People have their own things going on and life must go on but you have made it very difficult to carry on because things have to wait this long for something that has been submitted a long time ago
I really dont understand why it has to take so long to do a simple exercise. I have submitted all necessary documentation and now your organization is taking its time and not helping. People have their own things going on and life must go on but you have made it very difficult to carry on because things have to wait this long for something that has been submitted a long time ago
KT
Kabelo T's update12 Mar 2024, 10:54
Reviewer Update
Good day
I really dont understand why it has to take so long to do a simple exercise. I have submitted all necessary documentation and now your organization is taking its time and not helping. People have their own things going on and life must go on but you have made it very difficult to carry on because things have to wait this long for something that has been submitted a long time ago
I really dont understand why it has to take so long to do a simple exercise. I have submitted all necessary documentation and now your organization is taking its time and not helping. People have their own things going on and life must go on but you have made it very difficult to carry on because things have to wait this long for something that has been submitted a long time ago