1 reviews | Active since Jan 2023
Standard bank is unprofessional
I swear Standard bank is a ****. So last week I reported that they haven't refunded me for the money l mistakenly overpaid when settling my VAF account and that's it's been over a year now, they mailed asking for some documents which l sent immediately. Their mail stated that as soon as they received the docs, they would refund immediately which they haven't done. A day later (on Friday) they send another email saying they are still to review my matter in a meeting on Monday (today) and no correspondence yet again. I'm really frustrated with this bank. Honestly l wish l could move all their clients to another bank.
Then there is also the issue with the home loan which was paid off over 2 years ago and now receiving mails that there is a shortfall.
Seriously this bank is ****
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is just a reminder to respond to the email sent by our team.
We are awaiting your feedback.
This is just a reminder to respond to the email sent by our team.
We are awaiting your feedback.
We trust that you are well, kindly be advised that the team has not received any correspondence as requested via email.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
We trust that you are well, kindly be advised that the team has not received any correspondence as requested via email.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.