Standard Bank is unhelpful with ***** incidents

I am disgusted with this bank.

My 78 year old aunt lost ALL her money because of *****. The bank assisted to close the accounts and promised to have new cards delivered at her home within 3 to 5 days. It has been TEN days now and every day promises are made that the card will be there that day.

In the mean time things have gone off my aunt's account and she wants to deposit money, but is unable to do so because the bank will not assist unless she has cards.

She has been crying and is so miserable, because ALL her money was ******, the bank won't help her give back ANY of the money, and things are still happening in her account but she cannot access via her app or internet to SEE what is going on!!!

She said to me she is going to close her account because she is so disappointed. She has had an account with Standard Bank for 55 years!!!

How long does it take to just deliver cards??? Why promise it will be there in 3 to 5 business days if the bank is going to take their sweet time? Terrible service for someone who lost everything due to *****!!!