Standard bank is unable to udentif me thereby preventing me from using the rewards program.

I have been a Standard bank client for more than 30 years. One would think they know (about) me and the fact that I'm a client. But no. Their system has blocked me on the banking app and for 6 months they have been unable to verify my identity. This is pathetic and becoming a real pain because I am losing out on U count rewards every single month because of their incompetence. Note : they cant verify my identity whether I'm at home, in a branch or on a call with a consultant! How is that for technology that's supposed to make life Simpler Better Faster? There is no moving forward here.