Standard bank is unable to close my account two years later

I’m a client at standard bank, where I app**** for a personal loan and had the bad surprise to see my loan being declined because they say that I still hasn’t paid up an old loan.

Truth is, I had a loan there, which I closed and paid up two years ago; only to find that they never closed it properly even I paid it up and interests have been charged in my name.

This is the second time it happens, as I encountered the same issue while closing my credit card account as well ( they didn’t close it properly after I paid it up and interests were still charged to me a year later!!!!)

In both instances, a confirmation letter was sent to me to advise that the account was closed.

I complained and have been waiting for feedback for 4 days and the consultants at the Alice Lane branch are incapable to help me, as usual.

Such silly mistakes are unacceptable for an institution with the size of standard bank, which I’m totally disappointed. Once all of that sorted, I’ll close all my account and move to FNB, who have the decency to be called a bank (not this unprofessional standard ban****!!!!)