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REFILWE S

1 reviews | Active since Feb 2016

11 Aug 2022, 11:19

Standard bank is trash

Standard bank is a trashy bank. Swiped my card money went out of my account but transaction declined on the suppliers side. Now i must wait up to two days for money to be reversed. This always happens but what is the banks doing for this to stop?

0
Replies (11)
Standard Bank
Standard Bank's reply11 Aug 2022, 11:59
Official
Hi Refilwe 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Regards

Standard Bank Hello Peter Team
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RS
REFILWE S's update11 Aug 2022, 13:28
Reviewer Update
You’re definitely not providing me the best possible service. All you do is frustrate me with your service.
Standard Bank
Standard Bank's reply11 Aug 2022, 13:36
Official
Good Day Refilwe 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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RS
REFILWE S's update13 Aug 2022, 08:53
Reviewer Update
I’m still waiting for my money to be refunded in my account. Standard bank is inconveniencing me to purchase a battery for my car. 3rd day and am still waiting for my money. Can my money be refunded please. Useless bank
Standard Bank
Standard Bank's reply13 Aug 2022, 15:33
Official
Good day Refilwe 

We will follow up with our team.

We will be in touch with further feedback.

Sorry for the inconvenience .

Regards

Standard Bank Hello Peter Team 
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RS
REFILWE S's update15 Aug 2022, 09:15
Reviewer Update
15th August my money is still not refunded ? For a transaction of 11th August. Can i please get my money.
Standard Bank
Standard Bank's reply15 Aug 2022, 10:00
Official
Good Day Refilwe 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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RS
REFILWE S's update19 Aug 2022, 08:34
Reviewer Update
It's over a week now that I am waiting for the money to be reversed to my account. Standard bank is not taking me serious. What is the exact problem with the hold up of reversing the transaction to my account? Can I please be taken serious I need my money back.
Standard Bank
Standard Bank's reply19 Aug 2022, 08:41
Official
Hello Refilwe 

This is not the level of service we strive for. 

We understand your frustration and would like to help.

We can assure you that your matter is now in the right hands. 

We have responded to you via email, please review and respond accordingly. 

We would like to get you sorted as soon as possible. 

Kind regards 
Standard Bank Help Centre 
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RS
REFILWE S's update19 Aug 2022, 08:46
Reviewer Update
Kindly note that i responded. I don't have the resources to complete that form. Why must i now complete that form for my money to be reversed.
Standard Bank
Standard Bank's reply19 Aug 2022, 08:55
Official
Good Day Refilwe 

Thank you for the response. Our consultants will call you with feedback.

KInd regards 
Standard Bank Hello Peter Team
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