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Sifiso N

1 reviews | Active since May 2013

13 Mar 2018, 16:16

Standard Bank is trash!!!

So I app**** for a gold cheque card with Standard Bank Southgate last Tuesday and I was given a document which I had to provide to my employer confirming my new salary account. So yesterday I went to collect my card and I was told that my request for a cheque card was declined and I must come to the branch when I get time to speak to a consultant. So today I went to the branch again and spoke to Lindiwe, who kept asking whether I have had an account with Standard Bank before and I told her that I only have a Blue Bean credit card. I told her that someone once stole my ID and opened an account which I reported to Standard Bank in 2016. I was then told I need to go to Home Affairs to obtain a document proving my identity and I will not get an account up until I do this. I have never never head such **** in my life, where will I get time to go to home affairs, I have a job for crying out loud and now I have to do all the work when Standard Bank was the one that failed to conduct FICA checks? Standard Bank is useless and I will never do business with you. Standard bank is a disgrace and should close down cause it is useless

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Replies (3)
Standard Bank
Standard Bank's reply14 Mar 2018, 06:36
Official

Thank you for posting your comments.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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SN
Sifiso N's update15 Mar 2018, 11:01
Reviewer Update
Hi When should I expect the call
SN
Sifiso N's update19 Mar 2018, 19:08
Reviewer Update
Standard Bank never ceases to amaze me. This is the second complaint that I’m making in March and I haven’t even been a customer of Standard Bank for a month. So after the last complaint I lodged I was told a consultant was gonna call me but that never happened but I let that slide, but this is something I cannot let go. So after my the complaint I lodged on Hello Peter, I went to the branch a day later and found that the card had been delivered and I spoke to Maditshaba and the branch manager Mr. Mokoena and they were so friendly and courteous, they apologized for the inconvenience that was caused and my mind was at ease cause my problem had been sorted. The drama then began when I was updating the limits on my card. It was found that your IT department incorrectly linked my card to a business account, I had to wait over an hour for this to be sorted, Irene from the branch eventually sorted this matter out after being on the phone with help desk, Irene even knocked off late because she was rectifying an error that was done by your IT department. It was through Irene’s effort that made me keep my Account with Standard Bank. Today I went to collect my gold cheque card at the Southgate branch and when I got home to activate the card on my internet banking I noticed that my card was again linked to certain organization affiliated with the government, and this is a concern for me because clearly someone can have unauthorized access to my account and use my funds cause of Standard Bank’s incompetency. Does Standard Bank know about the POPI Act and the implications of not protecting personal information? I am really disturbed and considering moving to another bank that has the ability to protect my money as well as my personal information. This is shocking!