PB
Peter B
1 reviews | Active since Aug 2009
26 Nov 2019, 09:26
Standard Bank is totally useless, beyond belief just how utterly useless!!
I have just spent 25 minutes on the phone changing a Stop Order amount, except Standard Banks employees are too *********** to change a stop order and after going through all my details, being left on hold, I am told they can not do it and I have to go to my Branch to change a stop order!! REALLY?? Is Standard bank really the most useless bank in the world? The year is 2019 and Standard bank can't even change a stop order without people going to stand in their ridiculously long queues in their understaffed banks. Standard Bank is utterly useless, everything you try and do is a big massive problem filled with incompetence by Standard banks hopeless staff. PLEASE tell me how I change a stop order without going to my useless branch, what if I am away and can't get into my useless branch????
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Replies (3)
Standard Bank's replyOfficial
27 Nov 2019, 08:08Dear Peter
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply27 Nov 2019, 08:08
Official
Dear Peter
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
PB
Peter B's updateReviewer Update
28 Nov 2019, 14:34I see why you don't leave your name.... Because NOTHING has been done, nothing has been addressed as a matter of urgency, proving 100% that Standard Bank is NOT committed to good service and you know it … All that happens when Standard bank responds to a complaint here is they lie and say they will fix it and then do NOTHING as always.... So you are indeed utterly useless. Now how about someone actually contacts me so I can change my Stop Order amount as I only have one day left to do so, and then YOUR problems will really begin.
PB
Peter B's update28 Nov 2019, 14:34
Reviewer Update
I see why you don't leave your name.... Because NOTHING has been done, nothing has been addressed as a matter of urgency, proving 100% that Standard Bank is NOT committed to good service and you know it … All that happens when Standard bank responds to a complaint here is they lie and say they will fix it and then do NOTHING as always.... So you are indeed utterly useless. Now how about someone actually contacts me so I can change my Stop Order amount as I only have one day left to do so, and then YOUR problems will really begin.
PB
Peter B's updateReviewer Update
02 Dec 2019, 16:42I see you write the exact same lie in response to every complaint, and then nothing is done... you clearly are so pathetic you just aren't understanding how furious thousands and thousands of your customers are..... just look at all the angry people complaining on here. And still you do nothing but lie and say exactly what you wrote above, how do you people live with yourselves telling people you ae urgently resolving their problem when you know you have no intention of ever doing anything. Be warned people sub Standard bank is done, zero service and soon zero clients... you really should just close down to save yourselves the embarrassment of being so pathetic.
PB
Peter B's update02 Dec 2019, 16:42
Reviewer Update
I see you write the exact same lie in response to every complaint, and then nothing is done... you clearly are so pathetic you just aren't understanding how furious thousands and thousands of your customers are..... just look at all the angry people complaining on here. And still you do nothing but lie and say exactly what you wrote above, how do you people live with yourselves telling people you ae urgently resolving their problem when you know you have no intention of ever doing anything. Be warned people sub Standard bank is done, zero service and soon zero clients... you really should just close down to save yourselves the embarrassment of being so pathetic.