Standard Bank is the worst Insurer!

We have a claim with Standard Bank home insurance after we were in a flood. We waited for a whole month to move out of our flooded home to a safer place to live and we had to phone in every day! The assessors did not cover our home for piping, electrical, the oven and the yard, and they were very rude when we enquired about it. The insurer only covered 89 tiles, cupboards and half the wall. We received our payout document that had the pay out amount plus two months rent of which we were not very clear about. We enquired if the rent would be paid after payout. Our insurer did not reply to our emails regarding the two months of rent after payout which lead us to a four month debt of rent to pay while we waited for the payout. We went through the complaints department plus the ombudsman and no one could provide feedback. Nevertheless we signed our agreement of loss and the insurer paid out in our bond account. We did not know that the payment showed in the bond account and we did not understand and I feel like the insurer should have notified us. As I type I’m sitting in the Standard Bank branch trying to get the money out and the lady at the front out us on the wrong seating, we are waiting here for the last two hours. Standard Bank is the worst bank to deal with. We are thinking about moving our bond but we would definitely move our home insurance as soon as we can. My advice, don’t ever use Standard Bank and their service from the call centre to the desks are horrible!