Standard bank is the worst ever.

Standard bank has become unanimous for poor service over many years. This time my bond instalment gets debited twice. My normal debit date is the 27th which went off successfully. On 28th i get an sms advising my instalment has increased which i can understand and this would in normal circumstances go off at the next debit date which should be 27 Feb. The of co**** did not happen and they decide to deduct 31 January was days after the actual debit for this month. I contact them for the reversal only to be told i need to send a letter giving consent to the reversal even though it their error. This is done within 20 minutes after finishing the call. I make it clear it has to be reversed the same day as i have other debit running which is ignored and today im still waiting and they cannot be bothered. Worst is and this i have mentioned to them before there is no reimbur*****t for the inconvenience they cause but just you default on their payment then you get charged a penalty. (just an FYI i have never defaulted on my account but i know your system) I've already moved my current account from you and my bond will moved shortly as in fed up of the lack of service and respect you have for your client base.