Standard Bank is the WORST!

Would give it a minus 5 if I could. For the last three months I haven't been receiving OTP's. It's a workaround, but still frustrating. Now, I can't scan any QR codes on my app - it does not register the QR code. Ofcourse, Standard Bank was not helpful - chat agents refer me to call a number, the unhelpful agents on the phone asks me to TURN MY PHONE ON AND OFF. Seriously??? I've done that. I've tried everything on my end, coming to you for help after being a customer for nearly 14 years. Now I'm referred to go to branch. For what? Aren't you guys boastful of your service without customers going into the branch?? What service are you advertising???? I'm so sick of the below par service you receive at Standard Bank. My husband has been trying to get me to move to FNB, now I'm fully on board. I'm SO done with BELOWstandard Bank.