Standard bank is the worst by far

I was forced to open a standard bank account recently. They are the worst bank ever! For starters I could not open the account online. When I got to the branch the enquiries desk was unattended. After sitting on the old dirty couches, reading old pamplets for almost 10 minutes I decided to go and knock on the door of one of the consultants. The account opening process itself was quick. The next day I realise that my online funds transfer limit was not set and, of course I could not do this online. Why the account opening consultant did not inform me of this, is beyond me. So I went to the same branch again, because it is the one nearest to my office. Again no one was at the enquiries desk. Again I went to the same consultant, this time not bothering to sit on the old furniture which was looking even dirtier and more tired than the previous day. She pointed me to a queue.

After 15 minutes only 1 customer was served. There are 5 consultant offices there but only 2 were working, in fact only 1 because the other was going up and down. When I asked to speak to the manager I was told 'unfortunately she is in interviews right now'. By this time there was commotion in the queue with all the other customers complaining, others yelling for the bank manager and others swearing and threatening to close their accounts. Others left the queue until eventually I was next to be served. The consultant was friendly and ashamed, she tried to calm me down. She told me that their head office had been promising to implement an online funds transfer functionality for years. She advised me of my option to request a manual instant funds transfer. Because I was desperate I took this option.

I have just learnt how expensive that option was. This is the first time I am paying ovet R400 for one bank transaction. It will never happen again because I am closing my account with this ridiculous and most stupid of banks. By the way whilst I was waiting in the queue I logged onto the bank's website and logged a complaint. Do you think they have bothered to respond even though they actually do have a 'compliments and complaints' service???