RS
Ruhan S
1 reviews | Active since Jul 2022
02 Jul 2022, 01:39
Standard Bank is the worst bank in SA, if not the world! The worst customer service I have ever seen!
Been struggling for 3 months to close my account. I've called, I've emailed numerous times, no progress! The service is absolutely pathetic and practically non-existent. By far the worst bank in SA. About every 10 days I receive an email from them requesting information in order to proceed, I reply with all the info....nothing happens....10 days later I receive another email from them, but a different customer care agent requesting the info again and so on and so on. After 3 months we have not made progress, but yet they want to charge me bank charges for an account that I don't use or want. I have even sent family members to the branch as I am unable to visit the branch personally as I'm overseas, but the employees refuse to assist my family and requests that I come personally into the bank. I have provided all my info with written consent and even voice notes etc to prove that I have authorized my sister to close the account for me. I even offered to video call them so they could speak to me personally and see my face to verify it's me so they can assist, but they simply refused this option and said it is not possible. Wow, the service is useless and pathetic!!!!!!!!!! Then after fighting, they said that they have authorization papers available that I need to complete and sign that would grant my sister the power to close the account. Great, so I requested that the papers be sent to me, again, NO SUCCESS! I have not received anything, no papers and no further response. Then Standard Bank asked their lawyer to contact me for R200 outstanding bank charges. Speaking to the lawyer, the lawyer (MacRobert) informed us that if we pay the R200 they will close the account and everything will be finalized and they will forward a letter showing all the details. Great! So we paid the R200 immediately, sent the proof of payment and waited for the letter and final confirmation. I received a letter 2 days later thanking me for my payment, but the account remains open. Phoned the lawyer again and now they state they don't have the authorization to close the account, we must go to Standard Bank to do it, so, we're back to square 1 and the lawyers blatantly **** just to get the payment. I've requested the forms again, and again, no response, no progress, no success!!!!!
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
02 Jul 2022, 09:00Dear Ruhan Strauss
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Jul 2022, 09:00
Official
Dear Ruhan Strauss
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
02 Jul 2022, 11:18Good Day Mr. Ruhan Strauss
Our team has sent you an email. Please review and respond accordingly.
Kindest regards,
Our team has sent you an email. Please review and respond accordingly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Jul 2022, 11:18
Official
Good Day Mr. Ruhan Strauss
Our team has sent you an email. Please review and respond accordingly.
Kindest regards,
Our team has sent you an email. Please review and respond accordingly.
Kindest regards,
Standard Bank Hello Peter Team
RS
Ruhan S's updateReviewer Update
06 Jul 2022, 17:31So someone called me the next day 3 July offering to help me close this account, then promised to send me an email with the information and links to follow and again, now 3 days later, 6 July, no emails received, no further calls, no further response.......so again we're back to square 1. Wow, the service is so pathetic and useless, it's laughable.
RS
Ruhan S's update06 Jul 2022, 17:31
Reviewer Update
So someone called me the next day 3 July offering to help me close this account, then promised to send me an email with the information and links to follow and again, now 3 days later, 6 July, no emails received, no further calls, no further response.......so again we're back to square 1. Wow, the service is so pathetic and useless, it's laughable.
Standard Bank's replyOfficial
07 Jul 2022, 07:39Dear Ruhan Strauss
We will be looking into this and provide feedback.
Regards
Standard Bank Hello Peter Team
We will be looking into this and provide feedback.
Regards
Standard Bank Hello Peter Team
Standard Bank's reply07 Jul 2022, 07:39
Official
Dear Ruhan Strauss
We will be looking into this and provide feedback.
Regards
Standard Bank Hello Peter Team
We will be looking into this and provide feedback.
Regards
Standard Bank Hello Peter Team
RS
Ruhan S's updateReviewer Update
11 Jul 2022, 21:32So today is 11 July, still no progress and again I receive different information from your customer support team. I'm requesting the authorization forms to grant a family member power to close the account because I'm overseas. I was told by your customer agent that these forms exist and will be emailed.....and nothing....then we asked the branch, they said they don't provide it and we must call customer service. Now customer service tells me again that I need to go the branch..... really??
Do you know what you are doing there?
Are your staff receiving proper training?
You are USELESS!!! PATHETIC!!
STANDARD BANK IS WITHOUT A DOUBT THE WORST BANK IN SA!!!
I hope everyone closes their accounts and moves away from you because you are useless and only want to charge ridiculous bank charges for everything to make money.
It is now almost 4 months that I'm struggling to close an account and you people just keep sending me in circles and more circles without any progress and then you want to keep charging me bank charges because the account is still open.
YOU SHOULD BE ASHAMED STANDARD BANK!
>>> It is very simple
JUST SEND ME THE AUTHORIZATION PAPERS AND LET'S CLOSE THE ACCOUNT AND MOVE ON AND WE NEVER HAVE TO SPEAK TO EACH OTHER AGAIN
Do you know what you are doing there?
Are your staff receiving proper training?
You are USELESS!!! PATHETIC!!
STANDARD BANK IS WITHOUT A DOUBT THE WORST BANK IN SA!!!
I hope everyone closes their accounts and moves away from you because you are useless and only want to charge ridiculous bank charges for everything to make money.
It is now almost 4 months that I'm struggling to close an account and you people just keep sending me in circles and more circles without any progress and then you want to keep charging me bank charges because the account is still open.
YOU SHOULD BE ASHAMED STANDARD BANK!
>>> It is very simple
JUST SEND ME THE AUTHORIZATION PAPERS AND LET'S CLOSE THE ACCOUNT AND MOVE ON AND WE NEVER HAVE TO SPEAK TO EACH OTHER AGAIN
RS
Ruhan S's update11 Jul 2022, 21:32
Reviewer Update
So today is 11 July, still no progress and again I receive different information from your customer support team. I'm requesting the authorization forms to grant a family member power to close the account because I'm overseas. I was told by your customer agent that these forms exist and will be emailed.....and nothing....then we asked the branch, they said they don't provide it and we must call customer service. Now customer service tells me again that I need to go the branch..... really??
Do you know what you are doing there?
Are your staff receiving proper training?
You are USELESS!!! PATHETIC!!
STANDARD BANK IS WITHOUT A DOUBT THE WORST BANK IN SA!!!
I hope everyone closes their accounts and moves away from you because you are useless and only want to charge ridiculous bank charges for everything to make money.
It is now almost 4 months that I'm struggling to close an account and you people just keep sending me in circles and more circles without any progress and then you want to keep charging me bank charges because the account is still open.
YOU SHOULD BE ASHAMED STANDARD BANK!
>>> It is very simple
JUST SEND ME THE AUTHORIZATION PAPERS AND LET'S CLOSE THE ACCOUNT AND MOVE ON AND WE NEVER HAVE TO SPEAK TO EACH OTHER AGAIN
Do you know what you are doing there?
Are your staff receiving proper training?
You are USELESS!!! PATHETIC!!
STANDARD BANK IS WITHOUT A DOUBT THE WORST BANK IN SA!!!
I hope everyone closes their accounts and moves away from you because you are useless and only want to charge ridiculous bank charges for everything to make money.
It is now almost 4 months that I'm struggling to close an account and you people just keep sending me in circles and more circles without any progress and then you want to keep charging me bank charges because the account is still open.
YOU SHOULD BE ASHAMED STANDARD BANK!
>>> It is very simple
JUST SEND ME THE AUTHORIZATION PAPERS AND LET'S CLOSE THE ACCOUNT AND MOVE ON AND WE NEVER HAVE TO SPEAK TO EACH OTHER AGAIN
Standard Bank's replyOfficial
12 Jul 2022, 08:08Good Morning Ruhan
We humbly apologize for the delayed response.
Our team will be looking into this matter and will revert to you as soon as possible.
Have a great day further.
We humbly apologize for the delayed response.
Our team will be looking into this matter and will revert to you as soon as possible.
Have a great day further.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Jul 2022, 08:08
Official
Good Morning Ruhan
We humbly apologize for the delayed response.
Our team will be looking into this matter and will revert to you as soon as possible.
Have a great day further.
We humbly apologize for the delayed response.
Our team will be looking into this matter and will revert to you as soon as possible.
Have a great day further.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
RS
Ruhan S's updateReviewer Update
20 Jul 2022, 17:48Today is the 20th of July. I received an email on 13 July from Liwa (customer service agent) stating the matter had been brought to the attention of the manager at Cape Gate, where my account is, and until now, a week later again, I have not heard anything else. The manager did not bother to call me or even email me to clarify the situation. Your management is as useless and pathetic of the rest of you. I really hope you all your clients move their accounts to other banks because Standard Bank is the worst bank in SA!!!!!!!! And you prove that over and over and over again.
RS
Ruhan S's update20 Jul 2022, 17:48
Reviewer Update
Today is the 20th of July. I received an email on 13 July from Liwa (customer service agent) stating the matter had been brought to the attention of the manager at Cape Gate, where my account is, and until now, a week later again, I have not heard anything else. The manager did not bother to call me or even email me to clarify the situation. Your management is as useless and pathetic of the rest of you. I really hope you all your clients move their accounts to other banks because Standard Bank is the worst bank in SA!!!!!!!! And you prove that over and over and over again.
Standard Bank's replyOfficial
21 Jul 2022, 07:58Good Morning Ruhan
We apologise for the delay getting back to you.
We apologise for the delay getting back to you.
Our team will be looking into this matter and will revert to you as soon as possible.
Have a great day further.
Have a great day further.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jul 2022, 07:58
Official
Good Morning Ruhan
We apologise for the delay getting back to you.
We apologise for the delay getting back to you.
Our team will be looking into this matter and will revert to you as soon as possible.
Have a great day further.
Have a great day further.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
RS
Ruhan S's updateReviewer Update
25 Jul 2022, 19:02So today is the 25th and yet no progress. The manager still has not contacted me. I was told last week by customer service that I need to write a letter stating I want to close the account, even though I have already stated this numerous times and that I must also include certified copies of my ID documents. This must then be given to my branch (Cape Gate, Cape Town) to close this account. So I did this, wrote the letter and paid to get certified copies, it went to the branch and then at the branch got told that now my documentation still are not good enough and they still haven't closed my account.
And still, the manager has not contacted me.
You, dear Standard Bank, are the most USELESS PATHETIC UNPROFESSIONAL UNTRAINED people that I have ever seen!!!!!!!!!
And still, the manager has not contacted me.
You, dear Standard Bank, are the most USELESS PATHETIC UNPROFESSIONAL UNTRAINED people that I have ever seen!!!!!!!!!
RS
Ruhan S's update25 Jul 2022, 19:02
Reviewer Update
So today is the 25th and yet no progress. The manager still has not contacted me. I was told last week by customer service that I need to write a letter stating I want to close the account, even though I have already stated this numerous times and that I must also include certified copies of my ID documents. This must then be given to my branch (Cape Gate, Cape Town) to close this account. So I did this, wrote the letter and paid to get certified copies, it went to the branch and then at the branch got told that now my documentation still are not good enough and they still haven't closed my account.
And still, the manager has not contacted me.
You, dear Standard Bank, are the most USELESS PATHETIC UNPROFESSIONAL UNTRAINED people that I have ever seen!!!!!!!!!
And still, the manager has not contacted me.
You, dear Standard Bank, are the most USELESS PATHETIC UNPROFESSIONAL UNTRAINED people that I have ever seen!!!!!!!!!
Standard Bank's replyOfficial
26 Jul 2022, 07:29Hi Ruhan
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Jul 2022, 07:29
Official
Hi Ruhan
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team