Standard Bank is the worst bank in customer service in their industry.

I had the worst experience ever with Standard Bank Debt Care Centre Section. I was subjected to the worst level of incompetence, uncommitment and a disservice and served an injustice in the worst possible manner. Saying it was and still a nightmare is the understatement of the century.

I logdged a grievance about one of their *********** staff member and after having expressed the level disgust and dissatisfaction I am constantly reciting my story to a new person everyday. I then get promised that the matter will be eccalated but to my suprise the matter is being reffered to the very same person who for intervention and she is not even bothered. Not only is that but the very same person in that is the alfa and omega of Standard Bank. She is untouchable regardless of the of complaints lodged against her she is the I am told can only assist me. The only mode of communication is emails which she is not responding to them. Meaning that she can be off for the whole year and my issue about her can only be resolved by her. Whatever happened to customer service, it appears to ne she is the only person in the whole o the institution that is ill trained to deal with frustrating customers because by now the matter should have escalated to his supervisor but to date I complain about her to her.

After this I am taking my business somewhere else and want nothing to do with this bank because of one person. I have even logded my complaint with the complaints section and I got was an automated response of acknowledgement.

Standard Bank is operating the same as public service and at this stage Home Affairs Department is far better than them. What is belittling is the fact that when they try to phone the person the line is unreachable unavailable although they are in the same company and they have the nerve to ask if I tried to call the same number that they themselves can't get through.

The lady had the nerve to even lie about contacting me on a Saturday which they say that they count as a non working day.

To everybody that can read this please don't do business with Standard Bank period.