TM
Tebogo M

1 reviews | Active since Jul 2021

05 Nov 2021, 17:23

Standard bank is the worst bank ever..robbing people their hard earned cash

Standard bank is the worst bank ever,i deposited R400 from my other account into Standard bank account,it was on a negative so they deducted their charges on tuesday the 2nd then the balance was R374 which i checked on the app before i make a payment of R370 at Shoprite ,everything was fine till today i saw my balance was -R132 (honouring fee)i called to ask about this..they told me that they failed to deduct fees the previous day because it was a holiday they then charged me the following day after i made a payment at Shoprite apparently my purchase was R1.64 short,but on the app it reflected that i had R374 whereas the balance was R368 ....due to their incompetence and outdated IT systems that does not update balances on the app i was Charged R132 as a honouring fee..and when i check they even deducted the "R1.64" that i was apparently short when i made payment at Shoprite from the R194 i deposited later ..then charge me R132 honouring fee....imagine paying R132 for R1.64 ...i advice everyone to stop using Standard bank because they will not update your balances in time so that when you make payment you will have insufficient funds that will trigger this honouring fee of their..their empire and billions they make is through robbing people their money

0
Replies (2)
Standard Bank
Standard Bank's reply06 Nov 2021, 04:46
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
*** 
Standard Bank
Standard Bank's reply17 Nov 2021, 15:54
Official
Dear Tebogo M

Thank you for allowing us the opportunity to look into your matter.
 
An email response has been sent to you today.
 
We appreciate your support and loyalty.
 
Kind regards, 
Customer Resolution Centre
*** 
***