1 reviews | Active since Jan 2020
STANDARD BANK IS THE WORST BANK EVER!!!!
I AM VERY UNSATISFIED WITH STANDARD BANK's SERVICE! I AM GOING TO MOVE ALLLLLL MY ACCOUNTS INCLUDING MY HOME LOAN FROM STANDARD BANK. I HAVE A PRIVATE BANKER AT STANDARD BANK (Makgato Malema Joseph) WHO READS MY E-MAILS BUT DOES NOT REPLY AT ALL. HE IS NEVER AVAILABLE WHEN I CALL IN. WHAT AM I PAYING FOR STANDARD BANK???? YESTERDAY (14 DEC 2022 @ 14H) I WALKED INTO THE BRANCH AT LIBRARY GARDENS, THE CONSULTANT LOOKED AT ME AND DID NOT WANT TO ASSIST. WHEN I ASKED FOR ASSISTANCE, SHE WAS VERY SARCASTIC AND HER EMPLOYEES STARTED LAUGHING. FIRSTLY SHE HAD NO ONE INFRONT OF HER AND TOLD ME TO TAKE A SEAT, AND THE MOMENT I SAT DOWN SHE TOLD ME TO SIT BY HER DESK. I LOOKED AT HER AND ASKED HER WHY SHE DIDN'T SAY THAT FROM THE START. I HONESTLY FELT THAT THESE EMPLOYEES HAS THE WORST ATTITUDE AND CARRIES OUT A VERY BAD IMAGE TO STANDARD BANK!!! THE LADY WHO ASSISTED HAS NO IDEA WHAT SHE WAS DOING AND IS CLEARLY INCOMPETEND BECAUSE I ONLY ASKED HER TO LINK MY CREDIT CARD TO MY BANKING APP. SHE TOLD ME THAT SHE DID AND IT WILL ONLY REFLECT AFTER A FEW HOURS ON MY BANKING APP. TODAY I CALLED MY BANKER AND AGAIN DID NOT GET HOLD OF HIM AT ALL... I CALLED THE CUSTOMER SUPPORT NUMBER ***) JUST TO FIND OUT FROM THE CONSULTANT THAT THE CONSULTANT AT THE BRANCH DID NOTHING ON MY PROFILE AND THAT I HAVE TO GO STAND IN A QUE AND GO BACK TO THE BRANCH AGAINNNN!!!! WHAT SERVICE IS THIS? I WILL MAKE SURE TO SPREAD THIS MESSAGE ALL OVER SOCIAL AND I ENCOURAGE EACH AND EVERY PERSON WHO CONSIDERS MOVING TO STANDARD BANK OR GETTING YOUR HOME LOAN FROM THEM TO RUNNNNN!!! STAY AWAY FROM THEM. THIS IS THE WORST BANK EVER!!!!! I WILL BE CLOSING MY BANK ACCOUNT AND MOVE MY HOME LOAN TO FNB ON MONDAY!!!!
This is not the level of service we strive for. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
This is not the level of service we strive for. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
