STANDARD BANK IS THE WORST BANK EVER!!!

I am highly mad at Standard Bank, they have the WORST customer service in this country and this is NOT THE FIRST TIME!!!! They just suspend my account without notification or any explanation. When I go to the branch I am just being told they are offline and I should come back, that my proof of residence letter with water and lights are not being accepted and a form needs to be filled in which they ALSO CAN'T provide due to being offline. I have to waste my petrol, time and get off at work to go to Standard Bank to access MY OWN MONEY...DUE TO LACK OF COMMUNICATION FROM STANDARD BAN****!!!!!! When I tell the Branch how disappointed I am with Standard Bank and are thinking about closing my account after being with them for 20 years...she just tells me to close it instead of rectifying the issue!!!!!!!!!!!!! IS ALL EMPLOYEES OF STANDARD BANK *********** AND WORKING ACCORDING TO SCRIPT??? They can't answer what you ask them or rectify an issue???? STANDARD BANK IS THE WORST BANK EVER!!!