PM
Phindile M

1 reviews | Active since Jul 2023

16 Jul 2023, 10:30

Standard bank is the worst bank ever!!

In February called standard bank and informed them that I'm currently not working is there anything they can do, the consultant that I spoke to said they will pause the account till there are activities again in my account.

I then receive calls that I am owing the bank. Mind you I have no loans or any credit with the bank. Told them no I did tell them I am not working. Later on in May there's a letter stating that I'm going to be handed over for not paying R522.35.

Then the shock I got when on the 13th of July I'm told I owe R2376.81, uhm well payed it then went to the branch to close the account, I'm being told I have to pay an extra R115.81 to close the account. I have a ucount that I have never received any card on. Have never received any benefit from but I was charged for on top of everything.

I truly hate hate that bank, even asked if they can retrieve that call with the consultant stating they will pause the account. Nothing.

0
Replies (1)
Standard Bank
Standard Bank's reply16 Jul 2023, 10:42
Official
Dear Phindile

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, 
Standard Bank Hello Peter Team 
***