SM
Sal M
1 reviews | Active since Mar 2009
13 Feb 2025, 10:13
Standard Bank is the worst Bank!
Absolute nightmare! I have been a customer for the last 30+ years! I have a substantial investment and current account balance.
I also have a World Traveller credit card. For months now I travel between JHB and CPT sveral times per month, and make use of the Bidvest Lounge. Suddenly I see a R600 charge from Bidvest Lounge.
I contact the bank via the app to advise on the charge, since I am already charged monthly for the privilige of the card. I am now advised that there are spending limits I need to reach - over the last number of years this has never been the case.
I ask for the detail, and the URL online where this is published, because NONE of the published info on this product agrees with what I am told.
I am then told to email some private client email address as they cannot send me the URL. As usual 36 hours later and I am still waiting for a response to my email. Standard Bank is the worst, I can say this because I also bank with Discovery and FNB - Standard Bank... you are pathetic!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
13 Feb 2025, 10:32Dear Sal,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2025, 10:32
Official
Dear Sal,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
SM
Sal M's updateReviewer Update
13 Feb 2025, 11:55Someone called me, asking me to essentially repeat what I explained to your chat agent, explained in my email, explained in this complaint... but hey why not make me repeat myself a fourth time.
Surprise surprise.... Standard Bank introduced new T's and C's very recently.
So now, that product is pretty worthless, the one I pay a fee for every month.
Look at my value to you as a client, as at today you are sitting with 1,1million rand in Cash and Stocks, there is a business account that turns R150k at least per month as well.
Nobody has offered me a solution or alternative product, all you offer is more incompetence!
Standard Bank you SUCK!
Surprise surprise.... Standard Bank introduced new T's and C's very recently.
So now, that product is pretty worthless, the one I pay a fee for every month.
Look at my value to you as a client, as at today you are sitting with 1,1million rand in Cash and Stocks, there is a business account that turns R150k at least per month as well.
Nobody has offered me a solution or alternative product, all you offer is more incompetence!
Standard Bank you SUCK!
SM
Sal M's update13 Feb 2025, 11:55
Reviewer Update
Someone called me, asking me to essentially repeat what I explained to your chat agent, explained in my email, explained in this complaint... but hey why not make me repeat myself a fourth time.
Surprise surprise.... Standard Bank introduced new T's and C's very recently.
So now, that product is pretty worthless, the one I pay a fee for every month.
Look at my value to you as a client, as at today you are sitting with 1,1million rand in Cash and Stocks, there is a business account that turns R150k at least per month as well.
Nobody has offered me a solution or alternative product, all you offer is more incompetence!
Standard Bank you SUCK!
Surprise surprise.... Standard Bank introduced new T's and C's very recently.
So now, that product is pretty worthless, the one I pay a fee for every month.
Look at my value to you as a client, as at today you are sitting with 1,1million rand in Cash and Stocks, there is a business account that turns R150k at least per month as well.
Nobody has offered me a solution or alternative product, all you offer is more incompetence!
Standard Bank you SUCK!
SM
Sal M's updateReviewer Update
14 Feb 2025, 10:42Aside from the above - to which I still have no solution, I now have difficulty with the Standard Bank team responsible for inbound international payments.
They seem hellbent om wrapping me up in jargon and processes I have no experience with. I have gone as far as asking them to explain the process as though I was 5 years old.
They still insist on being deliberately difficult and I have no idea to accept a payment into my business account. These people hide behind a generic email address and provide vague, confusing and technical responses - keeping me from solving this problem. I have asked for the details of someone in authority at this department...surprise surprise the anonymous drones at Standard Bank simply don't respond - they would rather find ways to make things as difficult as possible, rather than finding ways to efficiently resolve a client's problem.
Standard Bank.... you suck even more!
They seem hellbent om wrapping me up in jargon and processes I have no experience with. I have gone as far as asking them to explain the process as though I was 5 years old.
They still insist on being deliberately difficult and I have no idea to accept a payment into my business account. These people hide behind a generic email address and provide vague, confusing and technical responses - keeping me from solving this problem. I have asked for the details of someone in authority at this department...surprise surprise the anonymous drones at Standard Bank simply don't respond - they would rather find ways to make things as difficult as possible, rather than finding ways to efficiently resolve a client's problem.
Standard Bank.... you suck even more!
SM
Sal M's update14 Feb 2025, 10:42
Reviewer Update
Aside from the above - to which I still have no solution, I now have difficulty with the Standard Bank team responsible for inbound international payments.
They seem hellbent om wrapping me up in jargon and processes I have no experience with. I have gone as far as asking them to explain the process as though I was 5 years old.
They still insist on being deliberately difficult and I have no idea to accept a payment into my business account. These people hide behind a generic email address and provide vague, confusing and technical responses - keeping me from solving this problem. I have asked for the details of someone in authority at this department...surprise surprise the anonymous drones at Standard Bank simply don't respond - they would rather find ways to make things as difficult as possible, rather than finding ways to efficiently resolve a client's problem.
Standard Bank.... you suck even more!
They seem hellbent om wrapping me up in jargon and processes I have no experience with. I have gone as far as asking them to explain the process as though I was 5 years old.
They still insist on being deliberately difficult and I have no idea to accept a payment into my business account. These people hide behind a generic email address and provide vague, confusing and technical responses - keeping me from solving this problem. I have asked for the details of someone in authority at this department...surprise surprise the anonymous drones at Standard Bank simply don't respond - they would rather find ways to make things as difficult as possible, rather than finding ways to efficiently resolve a client's problem.
Standard Bank.... you suck even more!
Standard Bank's replyOfficial
14 Feb 2025, 10:50Dear Sal
Your concerns raised have been noted.
We'll check in with our staff and stay in contact for any additional input.
Please keep an eye out for further comments.
Kindest regards
Standard Bank Hello Peter Team
***
Your concerns raised have been noted.
We'll check in with our staff and stay in contact for any additional input.
Please keep an eye out for further comments.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Feb 2025, 10:50
Official
Dear Sal
Your concerns raised have been noted.
We'll check in with our staff and stay in contact for any additional input.
Please keep an eye out for further comments.
Kindest regards
Standard Bank Hello Peter Team
***
Your concerns raised have been noted.
We'll check in with our staff and stay in contact for any additional input.
Please keep an eye out for further comments.
Kindest regards
Standard Bank Hello Peter Team
***
SM
Sal M's updateReviewer Update
17 Feb 2025, 13:57I am still in a never ending circle with international payments, despite the agent from the 'Social Media' Team assuring me she would escalate my case.
SM
Sal M's update17 Feb 2025, 13:57
Reviewer Update
I am still in a never ending circle with international payments, despite the agent from the 'Social Media' Team assuring me she would escalate my case.
Standard Bank's replyOfficial
17 Feb 2025, 14:31The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible. We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Feb 2025, 14:31
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible. We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***